"Supports Various Applications Experience based on managing 125,000 towers"
A seamless desktop and mobile friendly GUI issue resolving system that helps in raising and resolving tickets with minimal to no manual intervention.
The tower ticketing system, also known as the field force portal, is a ticketing tool that empowers the field workforce to raise, monitor, and resolve a trouble ticket as per the requirement. It is a user-friendly portal with desktop and mobile GUI and the SSTL central BPM engine. It supports the workflow with the following
- One look at the Pending Trouble Tickets with Criticality and Age for planning the work schedule.
- Assigning and reassigning tickets with time stamp.
- Capture the completion of task as per Trouble Ticket with Artefacts including picture, time stamp and Lat Long
- Centralization of data with uploaded documents and details.
- View the entire trouble ticket history.
- Access to uploaded documents
- Ability to scan bar codes and QR Codes
- The automated ticketing system generates trouble tickets on time, improving the towers' functioning and monitoring. It is a cost-efficient, self-regulatory solution with data accuracy and document authenticity.
FEATURES
- Desktop and Mobile Friendly system
- Automated Ticketing System
- Self-Regulatory System for Task Allocation
- Automated Ticket Raising System for Regular Checkups and Monitoring
